Frequently Asked Questions
Everything you need to know about our fragrances, orders, and delivery.
📦 Ordering & Products
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Q1: How can I place an order?
You can place an order directly through our website by selecting your desired product and completing checkout.
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Q2: Are your perfumes original?
Yes, all our perfumes are 100% original and crafted using premium-quality ingredients.
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Q3: How long do your perfumes last?
Our perfumes are long-lasting and typically last between 6 to 12 hours, depending on skin type and usage.
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Q4: Are your perfumes suitable for daily use?
Yes, our fragrances are suitable for both daily wear and special occasions.
🚚 Shipping & Delivery
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Q5: How long does delivery take?
Orders are delivered within 3 to 5 working days across Pakistan.
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Q6: What are the shipping charges?
Standard delivery charges are Rs. 250.
Free delivery is available on orders above Rs. 3,000. -
Q7: Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available all over Pakistan.
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Q8: How can I track my order?
Once your order has been shipped, you will receive tracking details via SMS or email.
🔁 Returns, Refunds & Cancellations
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Q9: Can I return or exchange a perfume?
Returns or exchanges are accepted only in case of damaged, defective, or incorrect products, as per our return policy.
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Q10: How can I request a return or exchange?
Contact us within 24 hours of delivery with your order number and clear pictures or videos.
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Q11: Can I cancel or modify my order after placing it?
You may request cancellation before dispatch. Once the order is shipped, it cannot be changed,
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Q12: Can I return a perfume if I don’t like the fragrance?
Exchange may be considered if the product is unused and in original condition.
💳 Payments
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Q13: What payment methods do you accept?
We accept Cash on Delivery, bank transfer, and secure online payments.
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Q14: Is online payment safe?
Yes, all online payments are processed through secure and trusted gateways.
🌿 Usage & Care
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Q15: Are your perfumes suitable for sensitive skin?
Our perfumes are made with high-quality ingredients. Customers with sensitive skin are advised to perform a patch test before use.
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Q16: How should I store my perfume?
Store your perfume in a cool, dry place away from direct sunlight for best performance.
🎁 Offers & Promotions
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Q17: Do you offer discounts or promotions?
Yes, we regularly offer special deals and promotions. Please follow us on social media for updates.
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Q18: Can I use more than one discount code?
Only one discount code can be used per order.
📞 Customer Support
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Q19: How can I contact Afandi Perfumes?
You can contact us through:
📧 Email: info@afandistore.com
📞 Phone/WhatsApp: +92 308 8333307 -
Q20: What are your customer support hours?
Our support team is available Monday to Saturday, from 10:00 AM to 10:00 PM.