Refund policy
Return & Refund Policy
At Afandi Perfumes, we value our customers and strive to provide high-quality products. Due to hygiene and safety reasons, perfumes are subject to a strict return and exchange policy. Please read the terms carefully before placing your order.
📌 Return & Exchange Eligibility
Customers may request a return or exchange within 24 hours of receiving their order.
After approval, the product must be returned within 7 days.
Requests made after this period will not be accepted.
📦 Product Condition Requirements
To qualify for a return or exchange, the product must meet all of the following conditions:
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The original box must be undamaged, untorn, and in sellable condition
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The bottle must be sealed and in original condition
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The label must be intact and untampered
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The perfume liquid must be at least 95%–97% remaining
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Minor testing (2–3 sprays) is acceptable
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The product must be returned exactly as delivered
Returns that do not meet these conditions will be rejected.
🎥 Proof Requirement (Unboxing Policy)
Customers are strongly advised to record an unboxing video at the time of delivery.
Claims for damaged, missing, or incorrect items without proper video or photo evidence may not be accepted.
❌ Non-Returnable Items
Returns or exchanges will NOT be accepted in the following cases:
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Used, empty, or heavily sprayed bottles
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Broken seals or damaged packaging
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Missing labels
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Change of mind without valid reason
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Discounted or promotional items
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Products showing signs of tampering
Due to hygiene reasons, opened perfumes are non-returnable.
🔁 Exchange Policy (Fragrance Not Liked)
If a customer does not like the fragrance:
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Exchange may be considered only if product condition rules are met
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Approval is subject to management discretion
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Heavily used or damaged products are not eligible
🚚 Shipping Charges Policy
If the mistake is from Afandi Perfumes:
(Wrong item, damaged item, missing product)
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No shipping charges will be applied
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Return and re-delivery will be covered by us
If the mistake is from the customer:
(Wrong selection, change of mind)
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Return shipping will be paid by the customer
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Re-delivery charges will also apply
🎁 Free Shipping Adjustment (Above Rs. 3,000)
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If return is due to our mistake → Free shipping remains valid
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If return is due to customer reasons → Free shipping will be cancelled
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Applicable shipping charges will be deducted
📩 Return Procedure
To request a return or exchange, please contact us within 24 hours with:
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Order number
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Clear pictures/videos
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Reason for return
📧 Email: info@afandistore.com
📞 Phone/WhatsApp: +92 308 8333307
Returns without prior approval will not be accepted.
🔍 Inspection & Approval
All returned items will be inspected upon arrival.
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If approved → Exchange or refund will be processed
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If rejected → Product will be returned to customer
We reserve the right to make the final decision.
💰 Refund Policy
If a refund is approved:
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Processed within 5–7 working days
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COD refunds via Bank / JazzCash / Easypaisa
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Online refunds to original payment method
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Shipping charges are non-refundable (customer fault cases)
Partial refunds may be issued if product condition is compromised.
⏳ Courier & Delay Disclaimer
Afandi Perfumes is not responsible for delays caused by courier companies, weather conditions, or unforeseen circumstances.
⚠️ Repeated Return Restriction
Customers with excessive or repeated return requests may be restricted from future purchases.
📜 Policy Updates
Afandi Perfumes reserves the right to modify this policy at any time without prior notice.